What is rylivo and who runs the service?
rylivo is an AI phone service for businesses, operated by Rylivo UG (haftungsbeschränkt) in Berlin. Callers dial your existing business number. You configure the assistant and follow up on captured requests in the customer dashboard.
Can I change opening hours and answers myself?
Yes. In the customer dashboard you can edit opening hours, services, answers to frequently asked questions and extra instructions for your assistant. Make a test call afterwards to check that the updated information is used correctly.
Can the assistant greet callers using our business name?
Yes. The mandatory greeting names your business and explains that an AI handles and transcribes the call. You can add extra greeting text; the mandatory notice stays in place.
Can I hear rylivo before ordering?
You can try a free phone demo call on the homepage without subscribing to a plan. Test the conversation, follow-up questions and request capture. To forward your business calls, you receive an assigned phone number during setup.
Can I keep my number?
Yes. Your provider forwards selected calls to the number assigned during setup. The available forwarding options and any charges depend on your phone service.
Are appointment requests confirmed bookings?
An appointment request alone is not a confirmed booking. With a connected calendar, rylivo checks availability and books the selected appointment. The assistant confirms the appointment to the caller only once the calendar confirms the booking. Without a calendar connection, it records an appointment request for your team to check and confirm.
Where do I find calls and notifications?
Call records appear in your customer dashboard. Email and optional SMS notifications depend on your setup. If a notification is missing, check the saved call and contact details, then contact us with the time of the call.
What if forwarding does not work?
Check the destination assigned to your business, the forwarding condition and your provider’s instructions. Test from a separate phone. Tell us your provider, the approximate test time and what you heard, without sending passwords or access keys.
How do I get access or account help?
Use the email address and password for your rylivo account. For a forgotten password or an account problem, contact [email protected].